Duty to Assist
Under the ATIPP Act, both the Records Manager and the public body have the duty to assist an applicant. The duty to assist obliges both to meet a threshold of reasonableness in responding to a request for records. "Every reasonable effort" is an effort which a fair and rational person would expect to be done or would find acceptable. The use of "every" indicates that efforts to assist will be thorough and comprehensive. The public body and Records Manager must be able to verify the completeness of efforts to assist an applicant, best accomplished by keeping records of the processes, actions and decisions taken to respond to a request.